Cancellation, Refund & Rescheduling Policy

This policy applies to paid hosted events booked with Teamtastic. Refund eligibility is calculated from the scheduled start time of your event, in the event’s time zone. The tier that applies is based on when you cancel compared with that start time.

Planning calls are free to book, so no refund applies to them — see below for how to cancel or reschedule a call.

The refund percentage applies to the total amount you have paid to date for the event, including your deposit. For example, if you have paid a $200 deposit and then $800 of the balance, a 50% refund is $500.

Timing is measured to the minute using the scheduled start time in the event’s time zone — the day of the week is not what matters; the exact start time is.

• Event starts October 10 at 5:00 pm and you cancel October 2 — more than 7 days out — you receive a 100% refund.
• Event starts October 10 at 5:00 pm and you cancel October 7 at 6:00 pm (about 3 days out) — you receive a 50% refund.
• Event starts October 10 at 5:00 pm and you cancel October 9 at 6:00 pm (less than 48 hours out) — you receive a 25% refund.
• You cancel at 5:01 pm, after the event start time, or you never join — no refund.

We want to accommodate schedule changes whenever we can. Rescheduling an event to a new date is permitted subject to availability. Depending on when the change is requested and the preparation already completed for your event, a rescheduling or transfer fee may apply. If you have questions about rescheduling, email hello@teamtastic.events before your event date.

If an event takes place but you do not join, or if you cancel at or after the scheduled start time, no refund is available.

Email hello@teamtastic.events with your name and event details. We will confirm the applicable refund based on this policy and, where eligible, initiate the refund to your original payment method. Refund timing after that is set by Stripe and your bank or card provider.

Planning calls are free and can be canceled or rescheduled using the link in your confirmation email, or by emailing hello@teamtastic.events.

If you believe a charge was made in error, contact us at hello@teamtastic.events before initiating a dispute with your bank. We will review your case under this policy and, where a refund is owed, issue it directly.

This policy is the customer-facing version of the same refund tiers used by our team. It complements our Terms of Service and Privacy Policy, and you can find summary answers in the FAQ.